Welcome to Our Filtered Pet Waterer - Frequently Asked Questions Page.

The following should tell you everything you need to know to decide whether or not our Filtered Pet Waterers will meet your needs and which one you should buy to suit your particular pet's needs. Please do not hesitate to contact us at help@acornpetco.com if you need to know something not covered here.

Q: What size Filtered Pet Waterer should I purchase?
A: The small pet waterer is recommended for pets which weigh less than 15 pounds.
The medium pet waterer is recommended for pets which weigh greater than 15 pounds and less than 40 pounds.
The large pet waterer is recommended for pets weighing greater than 40 pounds.

Q: How much water can I store in the Filtered Pet Waterer?
A: You can store approximately 5 gallons of water in the larger and 3 gallons in the medium and 2 gallons in the small.

Q: Does the Filtered Pet Waterer have a pump?
A: There is a low voltage pump inside the pet waterer. This pump runs continuously.

Q: How does the Filtered Pet Waterer work?
A: The water from the bowl is drawn through the hole in the bowl and then through the pre-filter to the pump. The pump then injects air into the water and pumps it to the filter. The filter then filters and cleans the water and removes odors. The water is then recirculated from the filter to the bowl.

Q: Will the water stay clean?
A: The combination of forced aeration and filtration keeps the water clean. This prevents algae formation. This is unlike any other filtration system in the market.

Q: How often do I have to replace the filters?
A: It is recommended that the pet waterer filters be replaced at least once every 6 to 8 weeks. The filter life is dependent on your pet. Also make sure that you clean the pre-filter in the body every week. This will make the filter last longer.

Q: Can I reuse the filter?
A: Unlike other filters that have to be disposed of, it is possible that the waterer filter life can be extended. If the filter is washed, back flushed and rinsed in hot water every week or when the water is refilled in the pet waterer storage container, the life of the filter can be extended.

Q: What materials are used in the construction of the Filtered Pet Waterer?
A: All components in the feeder are made of rubber and plastic.

Q: Does the Filtered Pet Waterer make any noise?
A: The Filtered Pet Waterer has been designed with a semi-submersible whisper-quiet pump. There is no sound except for a quiet hum that cannot be heard as much as felt by hand.

Q: How do I clean the Filtered Pet Waterer?
A: Make sure the pump is unplugged from the transformer. Take out the water storage container from the pet waterer. Wash and rinse the bowl and body together. You can use mild soap like dish washing detergent to wash the inside of the bowl and body. Make sure that you rinse it well. (Do not leave any soap residue in the unit). Make sure that you clean the filter and the filter chamber also. Place the assembly on a level floor and refill the storage container. Center the storage container in the middle of the body and place the bottle into the body. As the bottle rests in place, water will start flowing into the bowl. Plug the pump into the transformer and you are done.

Q: Why does the pump make a noise?
A: Unlike other pet waterers on the market, ours has been designed with a semi-submersible whisper-quiet pump. If the pet waterer does not have any water in the bowl, the pump could possibly make a significant noise which could disturb you and your pet. This is a warning for the pet owner to refill the storage bottle. If the noise is persistent even with the bowl 3/4" full, then rotate the air suction cap on the motor to reduce this noise. (Round cap with small tube sticking up in the air.) This noise may be generated by too much air being sucked in. If this does not solve the problem, please contact us at help@acornpetco.com.

Q: Why does my Filtered Pet Waterer have a water level greater than 3/4" in the bowl?
A: The pet waterer has been designed to maintain a 1/2" to 3/4" water level in the bowl. If the water level in the storage container is very low, then the check valve will not function because there is not enough water pressure in the storage container. This will cause the water level in the bowl to increase. Fill up the storage container with water and this should solve the problem.

Q: Why is there water over the floor when the water level in bowl is less than 3/4 inch?
A : There are 2 possible reasons for this.

1. Turn off the pump and see if the leak persists. If the leak has stopped, then check to see if the flow tube has been installed properly. (Half moon shaped piece part # 12 see operating/assembly instructions). If this is not installed and or lost please contact us at help@acornpetco.com.

2. Turn off the pump and see if the leak persists. If the Waterer continues to leak, then it is possibile that the seals installed on the bowl prior to assembling the bowl to the body were not installed properly.

Take out the storage container and lift the body/bowl combination up to see if there is a water leak between the bowl and body. If so, take the bowl apart from the body (see operating /assembly instructions). Replace the O-rings on the bowl, apply a tiny bit of petroleum jelly on the O-rings and assemble the bowl and body back together. If you do not have any O-rings, please contact us at help@acornpetco.com.

Q: What is the power of the pump in the Filtered Pet Waterer?
A: The Filtered Pet Waterer has a 2 watt pump.

Q: Is the Filtered Pet Waterer pump UL approved?
A: The Filtered Pet Waterer pump is UL and CUL approved.

Again please contact us at help@acornpetco.com with any questions or for more information. Thank you.

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